Most orders placed Monday – Friday before 12pm EST are shipped out the same day, however, we do not guarantee this. Our business hours are:
Monday – Friday, 8:00am – 8:00pm EST.
Saturday, chat and email 8:00am – 8:00pm EST.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to all 50 states and Internationally.
If you would like to speak with someone, please call 888-271-2261, Monday – Saturday, 8:00am – 8:00pm EST. and Always 24/7 email us at email@example.com
RETURN AND REFUND
We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to firstname.lastname@example.org. You will need to provide detailed information for any product damaged and photo proof during shipping within that time frame.
If you are not satisfied with our products, you may request a refund of the full purchase price minus shipping costs within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to email@example.com or call 888-271-2261 to speak to Customer Service. (Press Option 2)
DELIVERY METHOD AND TIMING
Your shipping charges will be calculated and viewable at checkout. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx Ground, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in Florida. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. If you have questions about your order or shipping, please call us at 888-271-2261 or email us at firstname.lastname@example.org
Safe & Effective
At Medcanna, our goal is to provide you with CBD you can trust to be safe and effective.
We use a solventless CO2 extraction process to ensure the highest quality.