FREQUENTLY ASKED

QUESTIONS

Want to learn more about CBG+CBD or have any specific product questions? Refer to our FAQ options below or contact us at support@medcannacbg.com! Our business hours are Monday – Friday 8:00am – 8:00pm (EST) and Saturday 8:00am – 8:00pm (EST)

WHAT IS CBG & CBD?

CBG (or cannabigerol) & CBD (or cannabidiol) is one of over 100 cannabinoids found in cannabis.

WILL MEDCANNA'S PRODUCTS GET ME HIGH?

NO. They will not get you high. CBG &CBD is non-psychoactive and our products contain zero THC, guaranteed.

I AM FROM A STATE WHERE IT'S ILLEGAL TO USE MEDICAL MARIJUANA. CAN I STILL BUY CBD OIL?

MedCANNA’s Industrial Organic Hemp is grown and extracted under the strict guidelines of the Department of Agricultural Industrial Hemp Pilot Program, which allows us to legally sell across all 50 states and internationally.

DO YOUR PRODUCTS HAVE THC IN THEM?

THC FREE: MEDCANNA products are tested to contain non-detectable levels of Delta 9 tetrahydrocannabinol, which MEDCANNA defines for this product as less than 0.8PPM (PPM). You can view the potency of our CBG & CBD by viewing our third-party lab test results by 3rd Party lab.

WILL I FAIL A DRUG TEST IF I USE CBD OIL?

It depends on the testing standards of the lab administering your drug test. Most companies only search for the THC cannabinoid, which is the main psychoactive component of the marijuana plant. While MEDCANNA products are THC free, there are some testing facilities that check for a spectrum of cannabinoids that could trigger a positive drug test. You can always contact the lab to verify what exactly will be tested.

DO YOU SOURCE YOUR HEMP FROM USA?

  &USA’s ecology is perfect for growing hemp. The growing season is longer and the soil is rich. Growing under the Hemp Pilot Program we are also 100% compliant with Section 7606 of the 2014 & 2018 Farm Bill, which means harvesting and distributing is 100% legal at the federal level.

WHAT KIND OF TESTS DO YOU RUN ON YOUR PRODUCTS?

Each batch of our CBG & CBD is third-party lab tested and guaranteed to be free of contaminants like heavy metals, bacteria, microbial life, mycotoxins and pesticides. YOU ALSO SEE THE POTENCY OF EACH CANNABINOID IN EVERY PRODUCT!

WHAT'S THE DIFFERENCE BETWEEN HEMP OIL AND CBD OIL?

The main difference between CBG/CBD oil and hemp oil is that hemp oil does not contain CBG or CBD. CBG/CBD and hemp oils are made from different parts of the plant and have different purposes. CBG & CBD are a compound found in industrial hemp. At MEDCANNA, we utilize a whole plant CO2 extraction process that allows us to draw the CBG & CBD from the plant material and filter out unnatural substances, while maximizing pure CBG & CBD concentration. While CBG & CBD is extracted from the entire plant, minus the seeds, hemp oil is extracted from the seeds. Hemp oil is made from pressing hemp seeds and is used in a variety of products. Hemp-seed oil is used as a protein supplement for food, as varnish for wood and is often used in hair and skin products.

WHAT IS THE ENDOCANNABINOID SYSTEM (ECS)?

The endocannabinoid system (ECS) is a group of cannabinoid receptors located in the brain and throughout the central and peripheral nervous systems, consisting of neuromodulatory lipids and their receptors. There are two main types of receptors in the ECS, CB1 and CB2. CB1 receptors are primarily located in the central nervous system and brains of mammals, and CB2 are generally found in the peripheral nervous system. 

ARE THERE ANY EXTRA FEES OR CHARGES WHEN CHECKING OUT?

For domestic orders, no. For international orders, there may be a processing fee associated with your order depending on your method of payment. Be sure to check with your payment provider prior to placing your order.

WHAT IS YOUR RETURN POLICY?

If you are not satisfied with our products, you may request a refund of the full purchase price, minus shipping costs, within 30 days of the product received date. The customer is responsible for return shipping. Please submit your request to support@medcannacbg.com or call 888-271-2261 to speak to Customer Service. If you purchased our product through a MEDCANNA distributor or retailer, please go to the original purchase location for any return or exchanges. 

WHAT IS YOUR REWARDS PROGRAM?

MEDCANNA’s Rewards Program allows you to exchange points from purchases for discounts on future orders. Signing up earns enough points for a $10 discount code to use toward your next order.

CBD Oils

Safe & Effective

At Medcanna, our goal is to provide you with CBD you can trust to be safe and effective.

We use a solventless CO2 extraction process to ensure the highest quality.

SOCIAL

Phone

1.888.271.2261

 

Location

9800 4th Street North, Suite #200
St. Petersburg, FL 33702

Email

support@medcannacbg.com

 

Store Hours

Monday-Friday:

9am – 5pm

CBD Hot & Cold Muscle Gel

CBD Hot & Cold Muscle Gel from MedCanna is a powerhouse combination of CBD and organic ingredients.

Perfect for Swelling or Sore Joints and provides overall Muscle Support. Follow the link to learn more.

CBD Oil Tinctures

Our most popular product, MEDCANNA’s CBD Tinctures are made with our 99%+ CBD and Organic MCT Oil (Coconut derived)* and are available in strengths of 500mg, 1000mg and 3000mg.

CBD ANTI-AGING ANTIOXIDANT CREAM

CBD Anti-Aging Antioxidant Cream with Matrixyl is a powerhouse combination of CBD and organic ingredients. Antioxidants are a skin’s best friend, helping to ward off the ravages of time and daily living.

CBD VAPE JUICE

Looking for the best CBD vape products in the game? Our CBD Vape Oils contain a potent serving of premium CBD and a 75/25 VG/PG split to create big clouds for maximum relaxation.

CERTIFICATES OF ANALYSIS

Medcanna continues its commitment of being transparent by providing third-party lab testing on all our products. This initiative was created to ensure that consumers and regulatory bodies can clearly access all of our product information.

CBD Sleep Gummies with Melatonin

Achieve a more restful nightly sleep and have an energized day with our CBD Sleep Gummies. Each gummy combines 15mg of premium CBD and 5mg of the sleep aid melatonin to encourage deeper sleep and morning wakefulness.

CBG+CBD Deep Soothing Goat Milk Cream

MEDCANNA’s CBG+CBD Deep Soothing Cream is a powerhouse combination of CBG+CBD and organic ingredients, including 100% All Natural Goat Milk. This topical cream provides a Deep Soothing and Nourishing effect, perfect for joint, muscle support, and sensitive or dry skin.